Shipping & Returns Policy

Effective Date: [Insert Date]
Last Updated: [Insert Date]

At BJUXEJEWEL, we value every customer and aim to provide a reliable, transparent, and customer-friendly shipping and returns process. This Policy outlines how we handle order processing, shipping, delivery, returns, and refunds.

1. Order Processing

• All orders are processed within 1–3 business days after payment is confirmed.

• Orders placed on weekends or holidays will be processed the next business day.

• You will receive an email confirmation once your order has been processed and shipped.

2. Shipping Methods & Delivery Times

We ship worldwide using trusted carriers. Typical delivery times are:

• United States & Canada: 7–15 business days

• Europe (EU/UK): 7–15 business days

• Asia-Pacific (including China): 5–12 business days

• Other Regions: 10–20 business days

Please note: Delivery times are estimates and may vary depending on customs clearance, courier delays, and destination country.

3. Shipping Costs

• Shipping costs are calculated at checkout based on destination and shipping method.

• Free standard shipping may be available for orders above a certain amount (see promotions at checkout).

• Customers are responsible for any applicable import duties, taxes, or customs fees charged by their country.

4. Tracking Information

• Once your order is shipped, you will receive a shipping confirmation email with a tracking number.

• You can track your package on our website or directly on the courier’s platform.

5. Risk of Loss

• Risk of loss and title for purchased items pass to you upon delivery by the carrier.

• We are not responsible for lost or stolen packages once tracking shows “delivered.” Please contact your local courier for resolution.

6. Returns & Exchanges

We want you to love your purchase. If you are not satisfied, you may request a return under the following conditions:

• Eligibility:

  • Return requests must be made within 14 days of receiving your order.

  • Items must be unused, unworn, and in their original packaging.

  • Proof of purchase (order number, receipt, or confirmation email) is required.

• Non-Returnable Items:

  • Custom-made, engraved, or personalized jewelry.

  • Earrings (for hygiene reasons).

  • Final sale or clearance items.

• Return Shipping:

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • We recommend using a trackable shipping method, as we are not responsible for lost return packages.

7. Refunds

• Once we receive and inspect your returned item, we will notify you of approval or rejection.

• Approved refunds will be processed to your original payment method within 7–10 business days.

• Shipping fees, customs duties, and taxes are non-refundable.

8. Exchanges

• Exchanges are available for defective or incorrect items only.

• If you wish to exchange for a different style, size, or product, you will need to place a new order and return the original item as per our return policy.

9. Damaged or Defective Items

• If you receive a defective, damaged, or incorrect item, please contact us within 7 days of receipt with photos of the issue.

• We will arrange a replacement or full refund at no additional cost.

10. Cancellations

• Orders may be canceled within 12 hours of purchase if they have not yet been processed.

• Once processing or shipping has begun, cancellations are no longer possible.

11. International Customers

• International buyers are responsible for ensuring that jewelry items are permitted for import in their country.

• We are not liable for packages refused at customs or returned due to import restrictions.

12. Contact Us

For questions about shipping, returns, or refunds, please contact our customer service team:

BJUXEJEWEL
Website: https://www.abjuxejewel.com
Email: [Insert Customer Support Email]
Address: [Insert Registered Business Address]