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HomeFAQ

FAQ

Do you ship internationally?

Yes, we ship worldwide. Delivery times vary by region: typically 7–15 business days for the US, Europe, and most Asian countries.

How long will it take to process my order?

Orders are usually processed within 1–3 business days after payment confirmation. You will receive a confirmation email once your order is shipped.

How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can track your package on our website or directly with the courier.

Do I need to pay customs duties or taxes?

Depending on your country, you may be required to pay import duties, taxes, or customs fees. These charges are the responsibility of the customer.

What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure payment methods displayed at checkout.

Can I cancel or change my order after placing it?

Orders may be canceled or modified within 12 hours of purchase if they have not yet been processed. After processing, cancellations are no longer possible.

What is your return policy?

You can request a return within 14 days of receiving your order, provided the items are unused, unworn, and in original packaging. Please note that custom-made items, engraved jewelry, and earrings are non-returnable.

How long does it take to receive a refund?

Once your return is approved, refunds are processed to your original payment method within 7–10 business days.

What should I do if I receive a defective or incorrect item?

Please contact us within 7 days of delivery with photos of the issue. We will arrange a replacement or full refund at no additional cost.

Is my personal information secure when shopping on your website?

Yes. We use SSL encryption and industry-standard security measures to protect your data. For more details, please refer to our Privacy Policy.